Haeluna (“Haeluna,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your information when you visit or make a purchase from www.haeluna.com (the “Site”).

PRIVACY POLICY

1. Information We Collect

Personal Information

When you visit the Site or make a purchase, we may collect the following information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party providers)

  • Order history

  • Device Information

We automatically collect certain information about your device, including:

  • IP address

  • Browser type

  • Time zone

  • Cookies and usage data

This helps us improve the performance and experience of our Site.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about your purchase

  • Provide customer support

  • Improve our website and offerings

  • Send marketing emails (only if you opt in)

  • Prevent fraud and ensure site security

We use your information only in ways that support a thoughtful, respectful experience.

3. Sharing Your Information

We share your personal information with trusted third parties only as necessary to operate our business, including:

  • Shopify, which powers our online store

  • Payment processors

  • Shipping and fulfillment providers

  • Email and analytics platforms (e.g., Klaviyo, Google Analytics)

These partners are required to safeguard your information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Improve site functionality

  • Analyze traffic and performance

You may choose to disable cookies through your browser settings, though this may affect your experience.

5. Marketing Communications

If you opt in, we may send you emails about Haeluna offerings, rituals, and updates.

You may unsubscribe at any time by clicking the link in any email.

6. Data Retention

We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, and support our business operations.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request corrections or updates

  • Request deletion of your data

To exercise these rights, please contact us using the information below.

8. Security

We take reasonable measures to protect your information. However, no online transmission is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page.

10. Contact Us

For questions about this Privacy Policy or your personal information, please contact: Haeluna by Click Here